Privacy Policy

At KnottedSols, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and when it may be shared when you visit our website or place an order.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

Personal Information

Name
Email address
Shipping and billing information
Shipping address
Order information
Information you provide when contacting customer service

Payment Information

Payment information is processed through our payment provider. KnottedSols does not intentionally store your full credit or debit card information.

Website Information

Our website may automatically collect limited information such as:

Browser type
Device type
Website activity and usage information
Other information used to help improve the website and your shopping experience

2. How We Use Your Information

KnottedSols may use your information to:

Process and fulfill your orders.
Ship your purchases to the address provided at checkout.
Send order confirmations and shipping updates.
Respond to questions and customer-service requests.
Process refunds, exchanges, or other order-related requests.
Improve our website, products, and customer experience.
Send promotional emails only if you have chosen to receive them.
Keep records needed for bookkeeping, taxes, and legal requirements.
Help protect our shop and customers from fraudulent or unauthorized transactions.

3. How We Protect Your Information

We use reasonable security measures and trusted services to help protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party services when it is necessary to operate our shop or fulfill your order.

This may include services such as:

Payment processors
Shipping carriers
Website or e-commerce services
Services used to help prevent fraud or protect our website

We only provide information that is reasonably necessary for these services to perform their intended function.

5. Promotional Emails

If you choose to subscribe to KnottedSols promotional emails, we may use your email address to send you information about new products, collections, sales, announcements, or other shop updates.

You can unsubscribe from promotional emails at any time using the unsubscribe option provided in the email.

Order-related emails, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

6. Cookies & Website Technologies

Our website may use cookies or similar technologies to help the website function properly, remember certain preferences, understand how visitors use the website, and improve the shopping experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

7. Your Information & Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information we have about you, where applicable.

Some information may need to be retained for purposes such as completing transactions, bookkeeping, taxes, fraud prevention, or other legal requirements.

To make a privacy-related request, contact:

customerservice.knottedsols@gmail.com