Frequently Asked Questions
We love hearing from you! Whether you have a question about your order, need help choosing the perfect product, or just want to say hi, we’re here for you.
Send us a message anytime and we’ll get back to you as soon as possible.
Soap FAQ
- How long does it take to process my order?
All of our products are handmade with care, so please allow 3–5 business days for processing before shipping. We plan to ship orders every Tuesday. - What kind of soap do you make?
Knotted Sols creates handmade soaps in small batches, with fun designs, unique scents, and carefully selected ingredients. Each bar is crafted with care and may vary slightly in appearance. Though they are made from Melt & Pour. - Are your soaps handmade?
Yes! Every soap is made with care in small batches. Because our products are handmade, slight variations in color, shape, and appearance are normal. - What ingredients are used in your soaps?
Ingredients vary by product. Please check the individual product listing for its ingredient information before purchasing. If you have questions about a specific ingredient, contact us before placing your order. - Are your soaps scented?
We offer a variety of scented soaps, along with unscented options when available. Each product listing includes the scent description so you can find the one you like best. - Are your soaps safe for sensitive skin?
Everyone’s skin is different, and we cannot guarantee that a soap will be suitable for every skin type. Please review the ingredients carefully, especially if you have known sensitivities or allergies. - Can I use your soaps on my face?
Our soaps are primarily intended for cleansing the body unless a product listing specifically states otherwise. Facial skin can be more sensitive, so review the ingredients and product description before use. - How long does a bar of soap last?
The lifespan of a bar depends on how frequently it is used and how it is stored. To help your soap last longer, keep it on a draining soap dish and allow it to dry between uses. - Why does my soap look slightly different from the picture?
Handmade products can have small variations in color, shape, and decorative details. These differences are a natural part of small-batch crafting and make each bar unique. - Do you offer custom soap orders?
Custom orders may be available depending on our current supplies and production schedule. Contact Knotted Sols to discuss your ideas before placing an order. - Can I request a specific scent?
Our available scents are listed with our current products. If you are looking for a particular scent, feel free to contact us to ask whether it is available or can be made in a future batch. - How should I store my soap?
Keep your soap in a cool, dry place away from direct sunlight and excess moisture. Between uses, place it on a well-draining soap dish to help prevent it from becoming soft or melting too quickly. - Do you accept returns or refunds on soap?
All sales are final. We do not accept returns or offer refunds for changes of mind or incorrect purchases. If your order arrives damaged or there is another legitimate issue with your order, please contact us so we can review the situation. - What should I do if my soap arrives damaged?
Please contact us as soon as possible and include clear photos of the damaged item and its packaging. We will review the issue and work with you where appropriate. - Are your soaps edible?
No. Our soaps are for external use only and must not be eaten. Keep them out of reach of children and pets. - Can I buy your soaps as gifts?
Absolutely! Our uniquely shaped soaps and fun scent combinations can make thoughtful gifts for birthdays, holidays, special occasions, or just because. - Do you ship internationally?
At this time, we only ship within the United States. - How can I contact you?
You can reach us through our email.
In the subject please add that its a soap question
We typically respond within 1–2 business days
Sewing FAQ
- Are all of your sewing items handmade?
Yes! Every Hallow Stitch piece is handmade with care. Because items are made by hand, small variations in stitching, fabric placement, and appearance are normal. - Can I request a different fabric or color?
Sometimes! Fabric availability varies, but I’m happy to see what options are available for a particular item. - Will my item look exactly like the photos?
Not always. Handmade pieces may have slight differences from the photographed item, especially when using patterned fabrics or handmade embellishments. - What materials do you use?
Materials vary by item and may include cotton fabrics, specialty fabrics, thread, buttons, ribbons, trims, and other sewing supplies. Specific materials will be listed in each product description when relevant. - How long does it take to make an item?
Ready-made items will ship according to the shop’s normal processing time. Made-to-order and custom pieces may take longer. The estimated timeframe will be provided when you place your order. - Do you accept returns or exchanges?
Because Hallow Stitch items are handmade, and some pieces are made specifically with the fabric you choose, customized fabric-choice orders are final sale and cannot be returned or exchanged simply because you changed your mind.
If your order arrives damaged, has a defect, or I made something incorrectly, please reach out and I’ll be happy to work with you to make it right. - Do you make plushies, clothing, or accessories?
The available items change as new creations are made! Check the Hallow Stitch collection for current sewing projects and handmade pieces. - Why might my handmade item have small imperfections?
Handmade means handmade! Tiny differences, slight variations, or little quirks can happen during the sewing process. They are part of what makes each piece unique. - Do you ship internationally?
At this time, we only ship within the United States.
We’d Love to Hear From You
Have a question about one of our handmade creations or an existing order?
We’re happy to help!
To help us get your message to the right creator, please include the appropriate topic in your email’s subject line:
Soap — Soap products and related questions
Woodworking — Wooden products and woodworking questions
Sewing — Sewing products and related questions
Example subject lines:
Soap — Question About My Order
Woodworking — Product Inquiry
Sewing — Fabric Selection Question
Please include your topic in the subject line when emailing us.
Thank you for helping us keep KnottedSols organized!
Support
Email: customerservice.knottedsols@Gmail.com