Get in Touch
We’re always here for you.
Frequently Asked Questions
- How long does it take to process my order?
All of our products are handmade with care, so please allow 3–5 business days for processing before shipping. We plan to ship orders every Tuesday. - Are your soaps safe for sensitive skin?
Yes! We offer a gentle, sensitive skin line made with nourishing ingredients like shea butter, colloidal oats, and vitamin E. Always patch test if you have very sensitive skin. - Do your soaps contain fragrance?
Some of our soaps are scented, while others are fragrance-free for sensitive skin. Each product description will let you know. - How long do your soap bars last?
This depends on use, but on average, our bars last 2–4 weeks. To extend their life, keep them dry between uses. - Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns or exchanges. If there’s an issue with your order, please contact us we’re happy to help! - What if my package is lost or stolen?
Once your order has been shipped, we are not responsible for lost or stolen packages. Please contact your shipping carrier for assistance. - Do you ship internationally?
At this time, we only ship within the United States. - How can I contact you?
You can reach us through our email. We typically respond within 1–2 business days
We love hearing from you! Whether you have a question about your order, need help choosing the perfect product, or just want to say hi, we’re here for you.
Send us a message anytime and we’ll get back to you as soon as possible.
Support
Email: knottedsols@gmail.com