Frequently Asked Questions
We love hearing from you! Whether you have a question about your order, need help choosing the perfect product, or just want to say hi, we’re here for you.
Send us a message anytime and we’ll get back to you as soon as possible.
Soap FAQ
- How long does it take to process my order?
All of our products are handmade with care, so please allow 3–5 business days for processing before shipping. We plan to ship orders every Tuesday. - Do you do Custom orders?
No, We don’t do custom orders this goes for shapes, and smells. What is advertised on the shop pages is what we have. - Are your soaps safe for sensitive skin?
Yes! We offer a gentle, sensitive skin line made with nourishing ingredients like shea butter, colloidal oats, and vitamin E. Always patch test if you have very sensitive skin. ( Ex. Our Cuddle Buns & Massage bars) - Do your soaps contain fragrance?
Some of our soaps are scented, while others are fragrance-free for sensitive skin. Each product description will let you know. - How long do your soap bars last?
This depends on use, but on average, our bars last 2–4 weeks. To extend their life, keep them dry between uses. - Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns or exchanges. - What if my package is lost or stolen?
Once your order has been shipped, we are not responsible for lost or stolen packages. Please contact your shipping carrier for assistance. - Do you ship internationally?
At this time, we only ship within the United States. - How can I contact you?
You can reach us through our email.
In the subject please add that its a soap question
We typically respond within 1–2 business days
Crochet FAQ
1. How long does it take to process my crochet order?
Each crochet piece is handmade with care, so processing times can vary depending on the item.
Ready-to-ship items will follow our regular processing timeline.
Made-to-order items require a minimum of 3 weeks to create. This 3-week timeframe does not include shipping time.
Please keep this timeframe in mind when ordering a made-to-order item.
2. Are crochet items ready-made or made-to-order?
We offer both!
Some crochet items are already made and ready to ship, while others are made-to-order after your purchase.
The product listing will clearly indicate whether an item is Ready to Ship or Made to Order, along with any applicable processing time.
3. Do you accept custom crochet orders?
At this time, we do not offer custom crochet orders.
We create and offer the designs shown in our shop, so what you see advertised is what is currently available.
We may occasionally release new designs, colors, and collections, so keep an eye on the shop for new creations!
4. Can I choose a different color or size?
Unless a listing specifically offers color or size options, our crochet pieces are made according to the design shown in the listing.
Any available options will be listed on the individual product page.
5. Why does made-to-order crochet take 3 weeks?
Every piece is crocheted by hand, stitch by stitch.
Because these aren’t mass-produced items, each creation takes time to make properly. Our minimum 3-week production time allows us to give your order the care and attention it deserves.
Handmade takes time and that’s part of the magic.
6. Will my crochet item look exactly like the photo?
Because every piece is handmade, small variations in color, shape, size, and appearance are completely normal.
Your item may have tiny differences from the photographed example, and that’s part of what makes handmade creations unique!
7. How should I care for my crochet item?
Care instructions can vary depending on the materials used and the type of item.
Please check the care instructions included with your purchase and follow the recommendations for your specific piece.
When in doubt, gentle care is best!
8. Do you accept returns or exchanges?
Due to the handmade nature of our products, we do not accept returns or exchanges.
9. What if my package is lost or stolen?
Once your order has been shipped, we are not responsible for lost or stolen packages.
Please contact your shipping carrier for assistance with tracking or delivery issues.
10. Do you ship internationally?
At this time, we only ship within the United States.
11. How can I contact you?
You can reach us through our email. Please put in Subject line that its a Crochet Question.
We typically respond within 1–2 business days.
Support
Email: knottedsols@gmail.com